Frequently asked questions
The questions restaurant owners ask us before they start. If yours is not here, message us on WhatsApp and a person will answer.
Questions and answers
How much commission does FoodlyOS charge?
0% commission on orders placed through your own FoodlyOS storefront. You keep 100% of the order value and the platform is paid through a flat subscription — the Starter plan is free. We do not take a per-order cut.
What happens after the 14-day trial?
After the trial you can pick a plan (Starter or Pro) or cancel — no hidden charges, and your menu and customer data stays 100% safe.
How long does setup take?
Most restaurants finish setup within one day. Creating the account takes about two minutes, adding the menu is roughly 15 minutes with the mobile or Excel upload, and your storefront is live as soon as the menu is in. For a large menu, our team can help you upload it over a call.
Is Cash on Delivery (COD) supported?
Yes. Cash on Delivery is active by default — the most popular method in Pakistan. JazzCash, EasyPaisa and card payments can be activated anytime, and the money goes directly to your account.
Which cities does FoodlyOS serve?
Restaurants in Karachi, Lahore and Islamabad already use FoodlyOS, and the platform works anywhere in Pakistan because everything runs in the browser. Onboarding and support are handled online and over WhatsApp.
Do I need special hardware?
No. FoodlyOS runs in any modern browser on the phone, tablet or computer you already own. The Kitchen Display works on any screen with a browser, and thermal printer and POS integration are part of the Enterprise plan.
Can I use my own custom domain?
Yes — custom domain setup is included in the Enterprise plan. On Starter and Pro, your storefront lives on a FoodlyOS link such as foodly.pk/your-restaurant.
Who can see my data?
Only you! Every restaurant's customer database, phone numbers, and sales records are separate and encrypted. We never sell your data or show your customers ads from other restaurants.
How do I get support?
Our dedicated Pakistani support team is available on WhatsApp — same-day replies and live assistance. If needed, we'll help you upload your entire menu over a video call.
Can I cancel anytime?
Yes. The trial does not require a credit card, and a paid plan can be cancelled at any time. You keep access until the end of the period you have paid for, and your menu and customer data stay safe.
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